Returns & Exchanges
Should you wish to return your item(s), please kindly email us at firstname.lastname@example.org with the reason of return and supporting document/ images, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using debit/credit or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Once we received your returned item in required condition, we will process the refund within 3 business days. You will receive a notification email once the refund is processed.
Please note that customers returning products with no issues such as incorrect/ defected item are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Returns must include a valid original purchase order number from frescocase.com. Returned products must be in new & unused condition with their original packaging.
Returned product(s) not in their original packaging or with missing contents are subject to a restocking fee. There will be a deducted fee from the order return if it is damaged/missed with the return.