Shipping Policy & FAQ's
How much is shipping?
Phoncu offers FREE delivery to over 190 countries worldwide
How long will my order take?
Delivery time depends on the country of order, but the estimated delivery time is 7-25 days.
Can I track my order?
All orders come with a tracking code and is available for tracking. Orders can be tracked via the tracking button on homepage. Note: It may not be available in some countries.
Can I cancel my order before it arrives?
We can cancel orders that have not been dispatched yet, although once the package leaves us we are unable to cancel/refund orders while there is an active tracking number available.
Can I change my shipping address after my order has been placed?
If your order has not been dispatched from our store, we can update the address for you. But if your order has already been dispatched, unfortunately, we are unable to redirect your purchase, as it is no longer within our control.
There is an incorrect/ missing/ defective item in my order, what should I do?
We apologize for any inconvenience or errors. Please contact our customer care team at firstname.lastname@example.org 24/7 with sufficient information of photos/videos of the product and we will get back to you asap.
I have not received my order, what should I do?
If you have waited the maximum delivery time since receiving your ‘shipment confirmation’ and still have not received your purchase, please email us on: email@example.com for customer support 24/7.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Please note: Phoncu is not responsible for insufficient or incorrect shipping address provided or uncollected parcel by the customer.